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"A helpful nurse"

About: Royal Cornwall Hospital (Treliske) / General medicine

(as a friend),

I had arrived at the Royal Cornwall Hospital at Treliske after the receptionists had left. I was looking for a friend who was in a critical condition. I had been told by his wife that he was in the CCU. I looked around the hospital and the A& E department and was directed to the HDU but my friend was not there and they kindly directed me to another unit. Here again the staff were most helpful. One staff nurse in particular went out of her way to find out which unit my friend was in, despite the fact that she had just come off her shift. After a number of phone calls she took the time to physically check the different units and eventually take me to the CDU where my friend was. Clearly it was a misunderstanding on my part, but I cannot speak highly enough of Staff nurse Rhiannon for her kindness and patience in going out of her way to help

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 4 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 28/10/2019 at 15:22
Published on Care Opinion at 15:22


picture of Jess Saunders

Dear stivesman

Thank you for taking the time to share your story with us, I was pleased to read that although you had lost your friend whilst he was in hospital, staff nurse Rhiannon was able to help locate him. It is lovely to see that she went out of her way to help, this is the level of care we all aspire to.

I am responding to you as a member of the Patient and Family Experience team, but I will share your kind words with Rhiannon who I am sure will be happy to read your kind words.

Very best wishes,

Jess

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