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"Not enough physiotherapists and not enough time"

About: Gartnavel General Hospital / Elderly Medicine (wards 2a, 2b, 2c, 3a, 3c, 4c, 5c, 6a, 8a & 8c)

(as a parent/guardian),

I am writing this review to express my gratitude to all the Nursing and care staff on the Ward during my Mums stay there after a fall and subsequent hip op.   The individualised care that she receive there was  second to none and I feel that this has to be recognised.  The Sister and all her team on the ward do their job exceptionally well and on observation, often go above and beyond to deliver a outstanding service. They are a credit to their profession and the NHS.  I cant thank or express my gratitude to them enough. 

However
Mum 83, who was mobile before her fall , was moved from QEUH to a Gartnavel Ward for Orthopedic rehabilitation after her Op.  I was told, by the QEUH that she would receive intensive physiotherapy on this ward with the aim of getting mobile. 

There were only 2 physiotherapists on this ward.

This in itself is absolutely astounding.  
2 Physiotherapists cannot, In my opinion, no matter how hard they try, successfully rehabilitate so many elderly Orthopedic patients. Some of which. like mum, have cognitive impairment. Firstly, there's not enough Physiotherapists  on the Ward and secondly there is not enough time spent working with them.  
As a result of, what i would consider lack of staff and in particular physiotherapists Mum was discharged after 8 weeks, immobile, to a care home and with no referral for community physio.  
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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 4 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 25/10/2019 at 16:38
Published on Care Opinion at 16:39


picture of Nicole McInally

Dear triangulumjq85

Thank you for your kind comments regarding the ward staff and the care your Mum received.

However, I am sorry to hear of your concerns regarding the physiotherapy service. We are always looking to improve our patient care and experience. Given your comments would you be happy to provide us with your contact details so we can look into the issues you raised more fully? Can you please email Nicole.McInally@ggc.scot.nhs.uk

Please pass on my best wishes to your Mum.

Kind Regards

Catherine Nivison

Chief Allied Health Professional (AHP)

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