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"Ward 31"

About: The James Cook University Hospital

Admitted to ward 31 on the 18th Aug, after surgery, young nurses fetched me from surgery, then they turned to gold dust, I wanted to use the bathroom, 2 other nurses went to get a nurse looking after my care, nobody came, pressed my buzzer again wrong nurses attended, 25 minutes later a nurse came took me to the toilet n left me thier, considering I was told even on my release I wasn't allowed to lock the door incase I passes out at home, this nurse went back to carry on her conversation with the other nurses in thier office, 1 hr passed I found the nurse wandering the corridor I asked if I could get dressed and go home and call my lift, 15 minutes later she came back saying OK, 25 minutes later I went back to the office where the young girls are still chatting away, told them my lift will be here in 10 minutes, OK replied, 25 minutes later I asked another nurse I saw on another department to remove my cannula, I then made a complaint to that nurse about the staff on my care, finally a sister came to discharge me, 1 hr later, I have paperwork on what surgery I had nothing else, I'm told a district nurse will ring me tomorrow to change my dressing, no number given, pack of Co codamol given, 3 attempts to go and get me some spare dressing failed, I left with none, also in my frustration left with no sicknote, tried to ring the ward when I got home 5 times no answer, I gave up, these nurses plus the sister lacked any patient care at all, I was under an anorectol surgeon who was amazing, but his team of nurses, need to retrain in customer care, never been treat so poorly in my life, all because few ladies wanted to spend thier shift chatting in an office instead of doing a job they are paid to do,

Thanks to the other nurses that were around that helped even though I was not on thier unit of care

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Responses

Response from The James Cook University Hospital 4 years ago
The James Cook University Hospital
Submitted on 12/12/2019 at 15:28
Published on nhs.uk at 15:42


Good afternoon

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

I am very sorry for the nursing care you experienced as an inpatient on Ward 31 at The James Cook University Hospital, and for the discharge problems you experienced.

Please also accept my apologies for the delay in responding to your post. There has been a technical glitch preventing us from accessing this Website which was only recently resolved.

Please contact the Patient Advice and Liaison Service (PALS) on 01642 854807 who can share your issues with the relevant department and ask for you to be provided with feedback. The PALS service is available Monday to Friday from 9 am to 4 pm excluding bank holidays. When PALS officers are dealing with other enquirers, you may reach the voicemail. Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

Thank you again for contacting the Trust.

Kind regards

Patient Advice and Liaison Service (PALS)

Corporate Services

2nd Floor

Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: stees.pals@nhs.net

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