"Prescription did not arrive before the pharmacy closed"

About: Cranwich Road Surgery

(as a service user),

Last week I spoke to the pharmacist at the surgery re cellulitis that had flared up on my leg, I always have antibiotic injections in the house for emergencies (as now) I couldn't find them and the pharmacist they would email a prescription to the pharmacy. It did not arrive before 3. 45pm when they closed nor was it there in the morning. After speaking to 111, I was left without a prescription. Please explain the lack of care of the pharmacist in not sending over the prescription on Friday awaiting your explanation

Responses

Response from Mercedes O'Garro, Deputy Practice Manager, Cranwich Road Surgery, City & Hackney GP Confed

picture of Mercedes O'Garro

Thank you for your feedback, we are sorry to hear that this has happened. Please contact the surgery on our mainline and we can discuss this matter further.

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