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Care Opinion

Disappointed

Posted By Fishergo

"Disappointed"

About: Borders General Hospital / Podiatry

(as a service user),

Disappointed to learn that Borders General Hospital Podiatry puts non urgent cases before urgent cases. Made a stage one complaint, but feel totally fobbed off with yet another "the person you need to see is on holiday this week". How many times have I heard that one! Why can't I see someone else instead?

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Responses

Response from Pamela Gordon, Professional Lead Podiatry, NHS Borders 4 years ago
Pamela Gordon
Professional Lead Podiatry,
NHS Borders

Submitted on 22/10/2019 at 09:41
Published on Care Opinion at 11:17

I am concerned to hear that you are disappointed with the arrangements for your Podiatry appointment. I believe that I spoke with you last week about your concerns. I understand that you have now been seen by a Podiatrist and that there is a plan in place for your care, but if this is not the case please let me know. I can be contacted on 01896 827232 and I will do all I can to help you.

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Update posted by Fishergo (a service user)

An excellent toenail surgery has been out. Improving by the hour and looking forward to getting back to normal.

Response from Pamela Gordon, Professional Lead Podiatry, NHS Borders 4 years ago
Pamela Gordon
Professional Lead Podiatry,
NHS Borders

Submitted on 01/11/2019 at 13:27
Published on Care Opinion at 13:50

Thank you for taking the time to share your positive experience of the Podiatry service, it is very much appreciated.

I will share your lovely feedback with the clinician involved.

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