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Awful

Story from nhs.uk

"Awful "

I was referred more and 2 months, still not had a pre assessment! 6 cancelled appointments by them,

I work away so can’t make mid day appointments due to loss of money that’s affecting my mental health,

Friday they called to confirm my appointment the filling

Friday at 3pm! Monday I get a letter saying they moved my appointment to 2pm the next day!

The service has seriously affected my mental health in a negative manner,

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Responses

Response from The Bedale Centre 4 years ago
The Bedale Centre

Submitted on 14/11/2019 at 11:56
Published on nhs.uk on 16/11/2019 at 18:49

Dear Sir/Madam

Firstly I apologise for the experience you had and thank you for taking the time to inform us.

We are always happy to discuss the concerns you have raised and if this is something you would like to take forward please do contact me via email on Judith.bazeley@sussexpartnership.nhs.uk

We always aim to provide a high standard of care however at times this may not be the case. In these circumstances we want to learn from our mistakes, improve our care and treatment for the people that come into contact with our services.

Judith Bazeley

Acting Clinical Operational Manager

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