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Wonderful staff in Ward 4a

Posted By Cmcg

"Wonderful staff in Ward 4a"

About: Crosshouse Hospital / General Medicine

(as the patient),

I was admitted to ward 4a after a head injury. I just wanted to say thanks so much to all the lovely staff - nurses, auxiliaries, domestics and doctors. Such a lovely team and despite the pressures they were under they all took time to talk to me which made my stay a lot easier. Thank you 4a! 😁  xx

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 24/10/2019 at 18:06
Published on Care Opinion at 18:06

picture of Eunice Goodwin

Dear Cmcg,

I am sorry you experienced a head injury. That must have been somewhat worrying. I am however, glad you were comforted by the staff and their care. I will be happy to pass your thanks to the team in 4A and I am sure they will be delighted to read your kind words.

Thank you for taking time to share this with us and I hope you are fully recovered now,

Best wishes,

Eunice

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