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My experience of having surgery

Posted By Nippy

"My experience of having surgery"

About: Royal Cornwall Hospital (Treliske) / General surgery

(as a service user),

Was booked in earlier this month for double hernia repair. Arrived and instructed just before 0730. Saw surgeon who had no idea when or if surgery would take place that day. Saw anaesthetist and Nurse who told me to gown up and wait. Sat and waited and waited and waited. TV in the room wasn't working. No one came and explained what was going on.

Eventually got called at 4pm and went into theatre after more waiting. Post op care was adequate. Saw the surgeon once during four day stay. No info given regarding how the surgery went. I basically had to get on with it. Discharge was a bit of a rush with discharge papers lacking certain info. Also no promised paracetamol or clip remover supplied. 

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 4 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 22/10/2019 at 09:42
Published on Care Opinion at 09:42

picture of Jess Saunders

Dear Nippy,

Thank you for taking the time to share your story with us, I was very sorry to learn of your recent experience when coming in for a double hernia repair, I can imagine that not knowing if surgery was going ahead must have been very stressful. It is disappointing to see that you were not told how your surgery went and that your discharge from hospital was rushed. This is certainly not the level of care we expect any of our patients to receive.

We would really like to look into these particular events for you; if you would be happy for us to do so or if there are any other concerns we can help to resolve for you please contact our Patient and Family Experience (Complaints) team by calling 01872 252793 or email rcht.patientexperience@nhs.net. Once we have received your details, a Case Worker will get back to you within 3-5 working days to discuss your concerns with you. They can then liaise directly with the ward you are referring to and ensure that your experience is investigated.

If you do not wish to raise your concerns with our Complaints team, it would be very beneficial to know the name of the ward you are referring to, I can then share your story with them so they can reflect on your experience and where possible, learn from it and make improvements to patient care. You can do this by replying to this message, or if you are not comfortable sharing this information on here, you can email me: rch-tr.PPI@nhs.net


Thank you again for taking the time to share your story with us.

Best wishes,

Jess

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