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unacceptable waiting time

Story from nhs.uk

"unacceptable waiting time"

About: Alexandra Hospital

My appointment for this clinic was 11.40 i finally saw the Doctor at 3.05pm !!!! When i arrived the waiting time was listed 1.10hrs suddenly changed to 2.40hrs !!! No one tells you this, although a nurse did come and apologize after for the long wait. What is the oint of appt. when three hours later i was still not seen !!

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Responses

Response from Alexandra Hospital 4 years ago
Alexandra Hospital

Submitted on 28/10/2019 at 12:28
Published on nhs.uk on 30/10/2019 at 18:08

Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 43586.

Regards,

Patient Experience Team

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