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"Difficulties in communication"

About: Mannamead Surgery

(as a service user),

Due a flu vaccination. I woke up with a cold and uncertain whether to go - probably I should not give my body two viruses to fight at the same time, also perhaps not a good idea to take my cold to the flu clinic for others.

But there was no way of getting advice or cancelling the appointment.

Phone the practice and you get the recorded message - no one here, please use the automated phone service. The automated phone service takes you eventually to flu jabs but does not work, possibly because at one point it asks for a four digit PIN that I do not have, but for whatever reason I just go round in circles on the automated phone service.

Try the NHS App - but that tells me it is too late to cancel.

So I either DNA - but I don't want to get a black star against my name in the practice! - so off to the practice with my cold for my flu jab.

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