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Care Opinion

Poor care on outpatients

Posted By LLLCHICK

"Poor care on outpatients"

About: Royal Hallamshire Hospital / Ear, Nose and Throat

(as a service user),

Attended ENT for first appt, nurse was lovely, Doctor was awful.

No introduction, no explanation for why I need an MRI, spoke in medical jargon, told no cure end of, diagnosis not explained. Sent waking around hospital to make an appt for MRI, to be then told I can't make appt. 

Left the hospital crying. 

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 4 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 10/10/2019 at 16:53
Published on Care Opinion at 16:53

Thank you for leaving feedback and we are sorry you had this upsetting experience. Your feedback will be shared with the ENT managers. However if you would like us to look into this further please do not hesitate to contact our Patient Services Team to provide more details. You can do this either by calling them on 0114 271 2400 or by email at sth.pals@nhs.net

With thanks and best wishes

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