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Care Opinion

Reassuring service

Posted By LHK

"Reassuring service"

About: Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / Trauma & orthopaedics (wards 21-23)

(as the patient),

I was admitted into A&E early in the morning in September ( around 8am) after badly breaking my ankle, even though I am a nurse myself I was anxious and worried, all the staff on duty that morning were fantastic, I felt reassured and confident that I was getting the best care, a special mention to the Charge Nurse on duty (I’ve forgotten names) who  expertly manipulated and reduced my fracture, within the space of around an hour, I had been given pain relief, had my fracture reduced with sedation, backslab applied ( in the fracture clinic) and x ray carried out,  I have had further ongoing visits to the fracture clinic ( I also required surgery) and have received from the staff there including the trauma liaison nurses  excellent care and reassurance. I really can’t praise the care enough or thank everyone enough involved in my care!! 

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Responses

Response from Heather Lapsley, Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector, NHS Greater Glasgow and Clyde 4 years ago
Heather Lapsley
Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector,
NHS Greater Glasgow and Clyde

Submitted on 07/10/2019 at 12:23
Published on Care Opinion at 12:23

picture of Heather Lapsley

Dear LHK,

Thank you so much for taking the time to post such lovely comments. It is always reassuring for staff to know that they have made a positive difference to a patient's experience at such a distressing time.

I trust that you are now well on the road to recovery.

Kind Regards

Heather

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Response from Stephen Hepburn, Senior Charge Nurse, Emergency Department, NHSGGC 4 years ago
Stephen Hepburn
Senior Charge Nurse, Emergency Department,
NHSGGC

Submitted on 08/10/2019 at 15:13
Published on Care Opinion at 15:13

picture of Stephen Hepburn

Dear LHK

Thank you for taking the time to comment on your positive journey through the Emergency Department in what must have been a traumatic time for you.

I will make sure that all staff are aware that their hard work is valued.

In order to feedback directly to the members of staff that dealt with you I would need the date which you attended, however no other details.

I hope you are recovering well!

Stephen

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Response from Linda Blair, Senior Charge Nurse, Fracture Clinic - Royal Alexandra Hospital, NHSGGC 4 years ago
Linda Blair
Senior Charge Nurse, Fracture Clinic - Royal Alexandra Hospital,
NHSGGC

Submitted on 08/10/2019 at 15:52
Published on Care Opinion at 16:00

Dear LHK,

Thank you for taking the time to tell us about your positive experience following your recent injury. I will make sure that your comments are shared with my team.

I wish you a speedy recovery!

Best wishes,

Linda

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Update posted by LHK (the patient)

The date of my admission to A@E was the 9 th of September at around 0800hrs

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