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"Postnatal"

About: York Hospital / Maternity

I recently delivered my baby at York hospital and as a first fine mum the whole experience is extremely daunting. I can not fault the staff enough who were with me on the labour ward. They were fantastic and with me every step of the way. Very kind compassionate and really good at their job and I am so pleased I can say the birth experience I had was wonderful and can recommend the labour ward at York. Unfortunately the postnatal ward for after delivering my baby was another story. I found the staff on there quite rude and not at all sympathetic towards my needs and circumstances. I felt as though they couldn’t be bothered and the tone of voice they used with me was so out of order. Not everyone in that department displayed this behaviour but it was particularly bad when I was asking if I could have help for breast feeding. The staff were very abrupt not only with me but my newborn baby. I was already feeling overwhelmed and sad due to the fact that my partner had to leave me the same night I had delivered my baby to the separation was hard to deal with, but to be then left in the care of women who I feel like need to maybe look at retiring or thinking about the way they speak to new mums and their attitude was just awful. They have made my breastfeeding journey more difficult and I feel so sad and upset every time I think about that part of my birth story which I feel should be one of the most magical and wonderful experiences a women can go through. The staff on that ward that I encountered have ruined that for me and I really think they need to be spoken to about it. Two ladies really made my experience awful and I really hope no other mum has to feel like I did as it’s the worst feeling In the world. Maybe the staff need to be retrained on how to be compassionate towards new mums and not think they know everything that’s best for that baby and that mum and give advice and be helpful and caring.

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Responses

Response from Catherine Rhodes, Patient Experience Lead, York and Scarborough Teaching Hospital NHS Foundation Trust 4 years ago
Catherine Rhodes
Patient Experience Lead,
York and Scarborough Teaching Hospital NHS Foundation Trust
Submitted on 04/10/2019 at 18:11
Published on Care Opinion at 18:11


Hello - firstly huge congratulations on the arrival of Baby, I hope that you are settling in well at home and getting used to life as a new mum.

I am really disappointed to hear about your experience on the postnatal ward and I'm very sorry that some of our staff let you down. Of course it's your choice but I would really encourage you to contact our Patient Advice and Liaison Service (PALS) on 01904 726262 as they can spend time listening to you and then linking you with the appropriate senior leader in Maternity. I can assure you that the Head of Midwifery hugely values all feedback, good and bad, and will want to speak to you about the above, find out more and hopefully find some resolution for you.

If you don't want to speak with PALS, all I can do is pass the above on to the Head of Midwifery for her to reflect on and speak with her teams about. It will be less personal / specific and she won't be able to feed back to you directly about any action she takes, but she will still take it very seriously I'm sure.

I'm delighted that the experience of the labour ward was much better, and that you were well supported through the birth of Baby.

Again, I'm very sorry for the experience on the postnatal ward, and if you do ever want to contact PALS, we are here for you if/when you're ready.

Thank you so much for taking the time to post your comments, it's important for us to have the opportunity to learn and make improvements where we can, as well as celebrating when we get things right.

Take care, and best wishes to your family.

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