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"Daycare surgery"

About: Sandwell General Hospital

Day care surgery nurses do a fantastic job, so do the drs. What I was not impressed with was the receptionist who was rude did not let my wife come & sit with me as I was anxious & she was made to sit outside. I had come to the ward day before & had no problem & last minute surgery was cancelled & was told to come bk following morning. Had driven here for 7.30 & then at the door even before I had walked in she started & when I was wheeled out to theatre at 9 my wife was sat outside also my consent form was lost & had to sign another one. Was having a big op & the behaviour of this receptionists was unacceptable....

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Responses

Response from Sandwell and West Birmingham Hospitals NHS Trust 4 years ago
Sandwell and West Birmingham Hospitals NHS Trust
Submitted on 19/12/2019 at 13:49
Published on Care Opinion at 13:49


Thank you for taking the time to write about your recent visit to Sandwell Hospital. While I am happy at your impression of our day care surgical staff I am disappointed to hear of your experience outside of this. If you are able, please contact our Communications Team (swbh.comms@nhs.net) with further information and they will help begin an investigation into the matter. With kind regards, Toby Lewis, Chief Executive.

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