"Staff are always busy but happy to help when they can"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / General medicine Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I had an asthma attack at work ambulance team that arrived were fantastic however took a long time to come. The paramedics were shocked at how long I had waited. Arrived at a & e the staff in a & e started treating me straight away was little scary as there was quiet a few people round at one time and was getting Canulars put in and blood gas oxygen taken which took a few attempts as my veins are poor I was then kept in over night and taken to the acute receiving ward again staff were brilliant food wasn’t too bad some of it could be improved but soup was particularly good. I then needed a few nebulisers lost count how many iv had. Seen nurse from respiratory and have been referred to outpatient. I then was moved up to respiratory all the nurses, auxiliary nurse are fabulous still in hospital now but would like to thank Bernie in respiratory ward she has worked a lot of the night shifts and has helped me on a few occasions. Doctors have seen me but have always been feeling ok when they visit normally not long after a nebuliser. The staff are always busy but happy to help when they can 

Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service

picture of Alan Martin

Dear Jamlin,

Thank you very much for taking the time to share your feedback with us on CareOpinion. I am very sorry to read that you had reason to require our services as well as the services of our partners in the wider NHS.

I see that you are still in the hospital. I hope that you are feeling better and get home soon. I am really pleased to read your kind words about the crew that attended you. It must be tremendously scary to suffer an asthma attack and for you, still in hospital, to wish to compliment the crew is a testament. Thank you very much for this.

I am however disappointed to read that you had to wait a long time for the vehicle to arrive. This must have been extremely distressing for you. If you would like I am happy to have this reviewed for you. In order to do this may I ask that you email my team at scotamb.feedback@nhs.net. If you could provide them the full details of the job such as the date, time, address and of course your name we will be able to log your feedback and trace the job. If I could ask that you also reference this post so that they know where to look I would be extremely grateful.

Once again, thank you for sharing these kind words and I wish you all the very best.

Kind Regards

Alan

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Response from Lesley Allan, PA and Team Support, Patient Experience and Public Involvement, NHS Greater Glasgow and Clyde

picture of Lesley Allan

Dear Jamlin

I see that Alan has responded to your post. I just wanted to say thank you for your comments regarding the staff at the Queen Elizabeth University Hospital. It is kind of you to offer specific thanks to Bernie who will be pleased to know that the care that she has provided has had such a positive impact.

I will share your feedback with all the staff involved.

Thank you again

Kind regards

Lesley

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