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"Excellent service in cardiovascular clinic"

About: St Bartholomew's Hospital / Cardiology

I have a biennial check up, and attended St. Bart's recently. I want to praise all those who registered me, screened me, scanned me, and particularly the doctor who treated me. I attended for scans on Saturday morning, was seen promptly and treated with kindness and friendliness, and was finished within 30 minutes of arriving. I then returned to see a doctor in the ICD clinic in the week, and want to give thanks for the way in which he discussed my case with me: he was clear in explaining why I was attending, explained and reassured me on the findings of my scans, discussed next steps and even asked after my mum (who is also treated in the same clinic). He was friendly, clear, involved me in the discussion and decisions, and reassured me. I want to thank St Bart's for the first class care we receive as a family. We are immensely grateful.

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Responses

Response from Theresa Agyekum, Senior Complaints Officer, Barts Health NHS Trust 4 years ago
Theresa Agyekum
Senior Complaints Officer,
Barts Health NHS Trust
Submitted on 22/10/2019 at 11:14
Published on Care Opinion at 11:40


Thank you for sharing this positive feedback with us. we were absolutely thrilled and immensely proud of how our wonderful staff cared for you. It was lovely to read how our staff managed to alleviate any fears, reassured and cared for you. Your wonderful feedback has been directly shared with the staff involved in your care.

Thank you again for sharing this feedback with us we really appreciate it and I know our staff will too.

Best wishes

Central Complaints Team

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