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A thank you to a member of staff for a kind...

Story from nhs.uk

"A thank you to a member of staff for a kind..."

About: Queen Elizabeth Hospital Birmingham / Ophthalmology

On Friday morning, 20th September, 10.30am, I went to the Ophtamology Department for a field test. I usually find this test very uncomfortable because of a back problem. The member of staff in charge was very thoughtful and let me have a pillow to put in the small of my back.

A small gesture but it made a big difference to me as I was able to get on with the test more comfortably.

I have had many field tests before and used to put a jacket behind my back.

A very big thank you to this particular field test staff.

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Responses

Response from Queen Elizabeth Hospital Birmingham 4 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 02/10/2019 at 16:10
Published on nhs.uk at 17:06

Danielle, thank you for your 5 star rating of the Ophthalmology Department at the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you received; particularly the kind gesture of the staff member that made your examination more comfortable. Your kind words have been forwarded to the senior staff responsible for the department so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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