"being called a liar"

About: Ilkeston Community Hospital

i have been many times as i suffer with abcesses and have always had them drained at ilkeston hospital, the last one being last year (2018), however, today i went as i have another abcess to be told that they have'nt seen me since 2015 and i never went there last year, the new student nurses do not keep the computer updated and are too happy to brand people liars, my daughter also went through the upset of having social services on her back because a student had'nt put information about her little girl having a fall, this is so wrong, why should we be branded as liars when these so called nurses are'nt doing their jobs right.

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Response from Ilkeston Community Hospital

Thank you for taking the time to share your feedback about Ilkeston Minor Injuries Unit with us.

We are sorry that your experience was not satisfactory and that communication with you has been inadequate. Your comments have been taken very seriously and have been shared with the Manager and Matron to look into.

If you would like to speak to us further about your concerns please do not hesitate to contact our Patient Experience Team on 01773 525119 and a member of our team will be able to help you.

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