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About: North Middlesex Hospital / General surgery

I went in on Saturday for gallbladder removal, via keyhole surgery.

Following the preliminaries, I changed into a hospital gown & joined my husband in the waiting room. I become quite anxious 'waiting around' and having my husband by my side helps. Anyway, whilst we were sitting there, a nurse passed by & uttered "Diane, you need to go to the female waiting room". I didn't say a word, but the nurse clearly saw the look of panic on my face and followed up with "oh, don't worry. Follow me & I'll find a room where you can wait together". How kind & thoughtful was that?

In the Anaesthetist's room, they were so patient with me and were actually cracking jokes & making me laugh, in an effort to calm me.

I spent 2 hours in recovery where all the nursing staff were so happy, friendly & attentive.

A further 2 hours were spent on a ward, where it was explained to me in a very caring manner that I would not be discharged until my feelings of nausea & lightheadedness had passed, even if it meant keeping me in over night.

The treatment & care I received during my time in North Mid, albeit only nine hours, was excellent.

And .......... I'm recovering well.

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Responses

Response from North Middlesex Hospital 3 years ago
North Middlesex Hospital
Submitted on 10/12/2020 at 11:27
Published on nhs.uk at 18:41


Dear Diane,

It is always a pleasure to receive such lovely compliments about our staff and the care they provide, as we always aim to ensure patients & family feel both safe and cared for. Thank you for taking the time and trouble to write.

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