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This must be a Record response time!

Posted By Parky

"This must be a Record response time!"

About: East Surrey Hospital / Accident and emergency South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Re Surrey Ambulance Service

This must be a Record response time!
My wife had cause to phone for an ambulance,( dialing 999.) She was talking to the operator , the doorbell went and in marched 2 paramedics.
Response time approx 4 mins. After various checks I was delivered to East Surrey Hospital for further tests. 

I would like to thank the Ambulance crew but did not remember their names, Also staff at East Surrey Hospital.

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Responses

Response from Paula Tucker, Deputy Chief Nurse, Trust, Surrey and Sussex Healthcare NHS Trust 4 years ago
Paula Tucker
Deputy Chief Nurse, Trust,
Surrey and Sussex Healthcare NHS Trust

Submitted on 08/10/2019 at 20:12
Published on Care Opinion at 20:12

Dear Parky

Thank you for your feedback about the care you received at East Surrey Hospital; I hope you have made a good recovery.

best wishes

Nicola Shopland

Divisional Chief Nurse Medicine

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Response from Marie Clifford, Patient Experience Officer, South East Coast Ambulance Service NHS Foundation Trust 4 years ago
Marie Clifford
Patient Experience Officer,
South East Coast Ambulance Service NHS Foundation Trust

Submitted on 17/10/2019 at 13:51
Published on Care Opinion at 14:55

Dear Parky,

I was pleased to hear your feedback about the service you received and I know that the members of staff who attended you would like to read what you have said. Please can you contact us direct so that we can gather more information to help us identify who they were. Our telephone number is 0300 123 9242 and our email address is pet@secamb.nhs.uk

We look forward to hearing from you.

Best wishes

Marie Clifford

Patient Experience Officer

South East Coast Ambulance Service NHS Foundation Trust

Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG

Patient Experience Team: 0300 1239 242

Switchboard: 0300 123 0999 Extension: 34830

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