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Care Opinion

A fall at home

Posted By SMCD

"A fall at home"

About: Western General Hospital / Minor Injuries Unit

(as a relative),

My mum was admitted to ICU with head injury after a fall at home, the staff on duty, Chloe, Charlotte and John (neurosurgeon) were all excellent so professional and caring a credit and real asset to the NHS, cannot thank them enough

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 4 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 30/09/2019 at 18:13
Published on Care Opinion at 18:13

Dear SMCD

Thank you so much for sharing your feedback with us via Care Opinion.

I was really sorry to read that your mum had to be admitted to ICU with a head injury following a fall at home. I can only imagine what an anxious time this must have been for you and your family.

I have shared your lovely feedback with the team and l am sure that they will be delighted to read your kind words especially Chloe, Charlotte and John.

I do hope that your mum is recovering and thank you again for sharing your feedback with us as we really do value it.

With kind regards

Jeannette

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Response from Penny Clarke, Clinical Nurse Manager, Acute Medicine, Western General Hospital, NHS Lothian 4 years ago
Penny Clarke
Clinical Nurse Manager, Acute Medicine, Western General Hospital,
NHS Lothian

Submitted on 02/10/2019 at 16:54
Published on Care Opinion at 17:08

Dear SMCD

Thank you for taking the time to tell us about your experience in Critical Care. Hearing your kind words comes as a real boost to the individual staff and the team as a whole.

Thanks once again.

Penny

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