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Care Opinion

My experience with the NHS

Posted By Kargokate

"My experience with the NHS"

About: North Devon District Hospital / General surgery Ruby Country Medical Group South Western Ambulance Service NHS Foundation Trust

(as the patient),

Back in May, I had a very bad turn with serious stomach pains making me almost collapse in agony. My husband took me to the local Medical Practice at Holsworthy and the staff there were superb ! They did some initial checks and called for an ambulance to take me to North Devon Hospital in Barnstaple. That resulted in a 2 night stay where they did some tests and afterwards they were able to discharge me from hospital. It was thought that the problem was my gallbladder and to check on how I felt over the next few weeks until I returned for a consultation in July.

At that meeting I decided to have the operation to remove my gallbladder and just to mention that all the staff I met were brilliant, professional and very caring.

Then I received a cancellation slot for Monday from Tracey who did the bookings for the hospital. She was lovely on the phone and put me at ease with the official documentation arriving in the post the next day.

The operation was carried out by Mr Arain and his care team and my thanks to all of them for a very successful piece of work ! In the ward, special thanks to Siobhan and all the nursing staff for looking after me.

I am feeling much better and thanks to all in the NHS

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Responses

Response from Jill Coleman, Deputy Patient Experience Manager (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 4 years ago
Jill Coleman
Deputy Patient Experience Manager (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 01/10/2019 at 14:51
Published on Care Opinion at 15:02

Dear patient

Thank you for sharing your experience with us and I am pleased that you are recovering well from your gallbladder surgery.

It is good to know that you were able to accept a cancellation slot and that your operation was a complete success. This must have been an anxious time for you and I am glad that all the staff who looked after you were caring and professional.

I have shared your kind comments with the staff involved in your care where they will be gratefully received and appreciated.

Kind regards

Jill

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Response from Ruby Country Medical Group 4 years ago
Ruby Country Medical Group

Submitted on 02/10/2019 at 12:21
Published on nhs.uk at 13:07

Thank you for these really encouraging comments. We're delighted to have been able to help you through the admission process in May and also delighted to hear how well things have gone. Your comment will be passed on to the relevant staff members involved. Thank you for taking the time to share this. It helps everyone.

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