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"Minor Injuries Visit"

About: Andover War Memorial Hospital

I visited minor injuries in July and found the staff very friendly and efficient.

The only negative comments I have is regarding the lack of water for patients to drink while waiting.

I was in the hospital for 4 hours - in the minor injuries waiting room, then an hour in the xray waiting room and back to minor injuries.

I realise there is a cafe but if you leave the waiting area and you are called, you lose your place.

Other people were also trying to find water as it was a very hot day.

I asked a member of staff if there was a water machine and she looked at me as though I was mad.

I visited Winchester hospital yesterday (outpatients dept) and they had water machines for patients.

Remembering to bring a bottle of water when you're heading to minor injuries isn't the first thing you think of so would be good if water was available.

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Responses

Response from Andover War Memorial Hospital 4 years ago
Andover War Memorial Hospital
Submitted on 27/09/2019 at 09:06
Published on nhs.uk on 30/09/2019 at 20:06


Thank you for taking the time to leave feedback of your recent experience of our minor injuries unit.

I am pleased to read that our team were friendly and efficient, but I am sorry that there was no water available.

The team will look into this and see what we can do to provide this for our patients.

I have shared your feedback with the department clinicians so that we can learn from your experience.

If you would like to discuss your experience further then please contact our customer care team on 01256 486766 or customercare@hhft.nsh.uk

Once again, thank you for taking the time to share your feedback.

Alex Whitfield, Chief Executive

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