"Waiting 10 weeks for a prescription to the..."

1.  NO CORRESPONDENCE FOR 8 WEEKS

I had a consultation with one of the Neurosurgery team at The Royal London on July 15.  He told me he would write to my GP asking him to prescribe neuropathic pain relief and referring me to a pain specialist. 

My GP and I received no correspondence about the consultation.  After a month, and again after about six weeks, I emailed BHNT.NeurosciencePPC@NHS.net and received no reply.  Over a period of eight weeks I phoned the Neurosurgery department extension several times during office hours and was unable to get through to any one.  My GP's surgery received no reply to an email.

For the first time, on September 9th, my phone call to RLH Neurosurgery was answered.

A letter from a consultant neurosurgeon to me dated July 15th was found, unsent.

2.  THE WRONG PATIENT

During that phone call I discovered that although the letter refers to me, my address and hospital number, the content is not about my condition, but another patient's.

I was told the matter would be investigated.

My GP and I received the erroneous letter on September 11th and 12th respectively.

That was two weeks ago, ten weeks after the consultation.

I still have no prescription. I am in pain.  I have no effective pain relief.

Has some other patient been prescribed the medication for me?