This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Our local hospital - thank goodness!"

About: Royal Surrey County Hospital / Accident and emergency

I’ve been a recent daily visitor at The Royal Surrey twice, on both of which occasions my brother was ambulanced to hospital then admitted. It has given me the opportunity to see how truly caring the staff can be, whatever their medical background or role. Despite the seriousness of his situation, we all as a family felt reassured by the level of care my brother received, by the amount of accessible information we were given and by the ability of seemingly everyone working at the hospital to retain a sense of humour - it really helped us!

It is difficult to distinguish, but a huge shout out to the ambulance crews in particular. They have such a tough job but on both occasions, we found them calm, cheerful and reassuring...and absolutely professional.

Everyone has been a star. Thank you all.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Surrey County Hospital 4 years ago
Royal Surrey County Hospital
Submitted on 24/09/2019 at 11:25
Published on nhs.uk at 12:06


Thank you for taking the time to share your feedback with us.

We are delighted to read that you are pleased with the treatment and care your brother received at Royal Surrey and know the teams involved in his care will be most grateful to receive your feedback.

Your feedback will be passed along to the relevant managers to share with their teams.

Wishing you all the best.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k