"Gynaecology nightmare"

Having had my first colposcopy and biopsy in which staff were calm, helpful, empathetic, and caring I left the experience recommending to all my friends that it’s essential they get their smears and that even with a bad smear it REALLY isn’t as bad as you think it will be.

After today’s 6 month review and biopsy, with a different doctor I am struggling to cope.

The doctor rushed me, didn’t explain anything, hurt me trying to ram a large speculum inside me (I have had no children, a little thought to that would have lead to using the smaller one as the previous doctor had done).

Each stage the doctor didn’t explain what was going on.

After continued rushing and pain I finally cried. The doctor was clearly frustrated at me crying.

I explained that all things medical terrified me (I had not had a single moment to speak or been asked how I was feeling or coping), the doctor made me feel as though I am a complete inconvenience.

Refusing to respect my right to explain how I was feeling, simply informing me “empathy is my middle name” -

I was a statistic to him and not a human being. No consideration about feelings or the terror that some people have around medical procedures.

Furthermore, precancer check ups are scary.

He spoke over both me and my mum on several occasions, proving his lack of care for anything we had to say.

I am now left struggling to cope with the fact that I may have to have another treatment.

I truly feel traumatised after this morning.

I would appreciate any guidance on where I can go for support after today.

Having left the room because I couldn’t cope, the doctor informed my mother that they are the director of department (apparently this is an exaggerated statement) so all complaints will go directly to them.

I feel this was intended to intimidate us out of raising a complaint.

I did speak to PALs immediately, this attempt to put off a complaint felt an abuse of power.

I think this comment needs to be here to allow people who are terrified, need extra care, kindness, time or have experienced anything in their life that makes gynaecology appointments feel overwhelming to be aware of.

Even if you are being rushed please raise your voice and be heard.

I would also like to add the nurses and junior doctor present were incredible.

Their support and kindness got me through, and I would not have been able to have the procedure I needed without them and their support.

Furthermore, a nurse has since rung me to check that I am doing okay.

Overall the support, kindness and professionalism at this ward is incredible.

This negative experience however will stay with me.