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"Outstanding visit"

About: Queen Alexandra Hospital

My Mum went to A&E with abdominal pain that was not able to be controlled at home.

We went to A&E but was quickly deferred to a GP in the hospital.

After four hours of waiting she was seen and sent up to the surgical assessment ward to see a surgeon and have tests.

Nurses were fantastic with there bedside manner however not a lot of communication about what's happening or when it's going to happen. There is a lack of order and knowledge of the patients.

However, they are highly skilled when it comes to treatment we could not have asked for a better service.

The surgeons we're patient when explained the outcome of the tests that were performed.

Overall it was a good experience with then even though they're all very busy.

Most of all thank you

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Responses

Response from Queen Alexandra Hospital 4 years ago
Queen Alexandra Hospital
Submitted on 01/10/2019 at 10:26
Published on nhs.uk at 11:06


Thank you for taking the time to share your kind words with us. I am pleased that your mum had a positive experience with us, despite the circumstances, and will of course share your feedback with those involved in your care as I am sure they will be grateful to receive it.

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