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Do not answer the phone

Story from nhs.uk

"Do not answer the phone"

About: Moulsham Lodge Surgery

I spent 30 minutes at 1700hrs to 1730 today 16/9 waiting for them to answer the phone.

Just to make a nurse appointment but never got through.

They say they are open to 1830 hrs

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Responses

Response from Moulsham Lodge Surgery 4 years ago
Moulsham Lodge Surgery

Submitted on 13/01/2020 at 11:48
Published on nhs.uk at 16:54

Dear Patient

Since September 2019 we have recruited number of additional reception staff and as from last week we introduced new telephone system. I hope that you will not have any more negative experiences when contacting the practice.

Kind Regards

Renata Dermit

Business Director

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