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Unhelpful reception Staff

Story from nhs.uk

"Unhelpful reception Staff"

About: Ailsa Craig Medical Centre

Doctors are very good and helpful but

Reception staff unhelpful even manager same as well. Very rude.

Reception staff member took off my online pharmacist registration for my kids without my permission. When I ask why do that she was rude no explanation she didn’t sort out my problem. Then I ask to talk manager. She came after long waiting but she don’t want to listen me also same unhelpful rude.

I said manager please give me paper prescription because she took off my online pharmacist I need medicine for my kids. Manager said come tomorrow then she sort out. Very disappointed.

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Responses

Response from Ailsa Craig Medical Centre 2 years ago
Ailsa Craig Medical Centre

Submitted on 27/09/2021 at 16:47
Published on nhs.uk on 28/09/2021 at 13:56

Dear patient

I am sorry to hear of the problems that you have encountered with the EPS (Electronic Prescribing Service) from our practice. Since you have posted your comment anonymously, I am not able to call you. I would gladly discuss the conversation with you if you could please contact me. Please note we are having an exceptional number of calls due to the pandemic and we are trying our best to answer every call. Hence, we are advising our patients to send us a request or queries on line and we will try and respond as soon as possible. I hope I hear from you soon. Thanking you

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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