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"Attitudes to waiting"

About: Lincoln County Hospital / Maxillo-Facial surgery

(as a service user),

I arrived at my outpatient appointment 20 mins early having left time in case of delays in parking or finding the clinic, so I expected a wait. I was not seen until over an hour after my scheduled appointment time. Again, I have no issue with this as I appreciate clinics can overrun or emergencies need to be seen. 

What I do find unacceptable is that no acknowledgement of this was offered or any apology for my wait. 

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Responses

Response from Sam Daniels, Matron, Outpatient Department, Lincoln County Hospital, United Lincolnshire Hospitals NHS Trust 2 years ago
Sam Daniels
Matron, Outpatient Department, Lincoln County Hospital,
United Lincolnshire Hospitals NHS Trust
Submitted on 20/09/2019 at 12:36
Published on Care Opinion at 12:36


Dear Lise

Please accept my apologies for the lack of information regarding the delay for your appointment. Please rest assured I will share this with the team and remind them of the importance of keeping our patients informed.

Kind regards

Sam

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