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"Poor A&E with complete disregard for prioritising"

About: Horton General Hospital / Accident and emergency

I initially presented at 10:20 on a Wednesday evening with heart palpitations following heart surgery two days before. I was seen by the triage nurse within an hour or so, then had a blood test and ecg (which I had to push for) an hour after seeing the triage nurse. I then waited until 5:30 am to see the duty doctor. Having questioned why a patient with heart palpitations was not treated as a priority over other patients (one had a twisted ankle, another with a scuffed leg and another with a cut finger) I was informed that there was no prioritisation in place. Patients were treated in the order they arrived apparently. In the end I had to keep pushing to see the doctor who said everything was ok, just as well really that it did not develop into something more serious over the previous 7 hours . The staff worked hard but are working to completely irresponsible processes. It should also be noted that there was blood on the floor in the room where I was assessed at 12:00 and it was still there at 05:30.

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Responses

Response from Horton General Hospital 4 years ago
Horton General Hospital
Submitted on 13/12/2019 at 15:21
Published on nhs.uk at 15:45


Firstly, please accept our apologies for the delay in responding to your concerns, if you would like to discuss this further please do not hesitate to contact the Complaints team on 01865 221728 or via email at complaints@ouh.nhs.uk.

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