"Appoitments system Please write a short..."

Having been a patient under ENT since I was 13 years of age (I am now 67) I have seen many a system in place for follow up appointments involving a ledger and appointment cards made at the time of being seen and then a letter being sent to you some z3 or 4 days after your initial appointment in which you had no say on future date or time which resulted in numerous telephone calls being made to alter and change same However having visited outpatients at WCH on 16 August I was asked to make a follow up appointment in 9 months time I duly gave in the appointments sheet to the desk at WCH outpatients expecting. an appointment being sen5 to me for 9 months time but as of today I had not heard from you so Intelephoned your contact centre only to be told that appointments are not sen until nearer the time ie in my case nearer to May 2020 Again this takes no account of myself being at work or on holiday etc so I must say this is the most stupid system I hav3 come across in all of my 40 years plus making follow up appointments Who sits down and thinks of such stupid systems?

Come on surely you could have an electronic system for such appoitments which would save time in cancellations and postage/telephone costs What’s the point in sending appointments out at short notice when we humble patients probably have made other arrangements so please sav3 time and cost b6 changing this daft system