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"GP - excellent care"

About: Lodge Surgery

(as a service user),

I am a temporary patient, as my family have moved to my parents' house while I recover from major surgery. I had called and asked for some more painkillers. The very kind receptionist arranged for the doctor to call me. When the doctor did call me back my condition had worsened and I was worried I had an infection. This was at the end of the day, I'm sure it was a really inconvenient time, but she asked me to come in and see me straight away. I arrived in my pyjamas and the receptionist immediately put me at my ease as I was in pain and embarrassed. The doctor was incredibly kind and compassionate with both me and my husband. After a consultation she advised that I go back to the hospital where I had had the surgery (via A and E). I ended up being readmitted for a week and treated for an infection. I was utterly blown away by the care I received. Thank you so much.  

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Responses

Response from Lodge Surgery 4 years ago
Lodge Surgery
Submitted on 16/09/2019 at 09:51
Published on nhs.uk at 10:06


Thank you for taking the team to post this feedback about the practice.

I have passed your comments onto the practice team and I hope that it makes their day as it has mine.

I hope that you are now on the road to recovery

Caroline Braxton

Business Practice Manager

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