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Care given during my recent visit to A and E

Story from nhs.uk

"Care given during my recent visit to A and E"

About: Royal Blackburn Hospital / Accident and emergency

I visited A and E after falling and breaking my wrist. I was seen in triage and sent straight through to urgent care where I was sent almost immediately for an x ray. After confirming that I had broken my wrist I was given pain relief. I was seen by an orthopaedic doctor who explained that I would need an operation as soon as they could fit me in. A nurse then put my arm in a cast and I was sent for a further x ray. I arrived in A and E just before 5 pm and was on my way home at 9.15pm.Every member of staff treated me with care and reassurance..I had my operation 2 days later and once again cannot praise the staff on the surgical day unit highly enough. I count myself very lucky to be able to access the NHS especially at Blackburn Royal Hospital. The doctors and nurses work extremely hard despite all the cutbacks and ever increasing demands.Thank you.

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Responses

Response from Royal Blackburn Hospital 4 years ago
Royal Blackburn Hospital

Submitted on 09/09/2019 at 11:05
Published on nhs.uk at 13:07

Thank you for taking the time to tell us about your recent visit to the Emergency Department and 2 days later to the Surgical Day Case Unit at Royal Blackburn Teaching Hospital following a fall and breaking your wrist.

It is lovely to receive such positive feedback regarding the care and service you received during your visits and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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