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"I would not recommend this surgery!"

About: The Meads Surgery

I would like to formally express my disdain for the Meads Medical Centre and its conduct with patients after months of being under their care. For months, I have been experiencing stomach problems - I have kept food diaries, tried to change my diet in different ways and to consult my GP (as any person would) for any further advice. I was put forward for many tests including blood tests and an ultrasound by one GP but when I came back to see my registered GP for the results, I was told by him that I was overweight and that I was bound to have these issues and that ultimately these tests are a waste of time. He ended my appointment by saying that he thought it was IBS and nothing more and that he wasn’t willing to refer me to diagnose IBS, as in his words, “the only way to diagnose IBS is through putting a camera up your bottom”. This made me feel deflated and much worse about all they was going on with my health. I also have anxiety and this set me back quite a bit without me fully realising.

When I called today for other results, the receptionist who answered the phone was very rude and not understanding of my concerns. When I asked about an appointment she wasn't willing to help me or give me one.

I am appalled with the general service and especially with the doctor as he did not listen to my concerns or even hear me out in anyway.

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Responses

Response from The Meads Surgery 4 years ago
The Meads Surgery
Submitted on 24/09/2019 at 18:07
Published on nhs.uk at 19:06


I am very sorry that you have had need to complain about your experience at the Meads. I take all complaints extremely seriously and would welcome the opportunity to discuss your feedback with you personally.

Please do get in touch with me in order that we can try and learn from your experience.

Kind regards

Charlotte Luck

Practice Manager

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