"Lack of communication with relatives"

About: The Royal London Hospital / Trauma and orthopaedics

What is the point staff need training in communication on various wards they don't even write on bed boards by the head staff need to communicate with relatives and not treat them as children no proper follow up with doctors with relatives what happens to patients who need help to eat when relative is not there not enough staff and stresses me out. Its seems that there is a lack of communication between staff as well. I even had to tell staff to put a bag on my mother so she could could uranate as she was asked not to move only to be told if she wets the bed we will clean up. after op no feeling in legs where's her dignity when she needs to pass stools have I had as proper conversation wwwith doctors no not at all where aare the meetings when things get serious. Where aare the meetings with next of kin in private rooms. Why are you putting patients in single rooms when they need to be watched. While being taking for her operation I was told I couldn't go any further so walked with staff to lift and said goodbye very distressing stayed in her room no one told me she was out of surgery I finally get staff to phone only to find out op finished 2hour ago. Finally get to see her in recovery then see the waiting room near theater my heart dropped seeing all the people waiting for their relatives to come out of theater. Surgeon probably thought it was sad that no one cared when I was in hospital even now I have no idea who did op I have never felt so disregarded in my life in such an important and serious situation. After all I am my mothers advocate this is crazy well done intensive care team

Story from nhs.uk


Response from The Royal London Hospital 11 months ago
The Royal London Hospital
Submitted on 03/09/2019 at 12:15
Published on nhs.uk at 14:07

Thank you for taking time to contact us with feedback. We were very disappointed to learn of your experience. We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you.

We would therefore like to request that you contact our PALs team on site with your details their email address is rlhpals.bartshealth@nhs.net or you can telephone them on 0207 594 2040.

We appreciate your feedback as it helps us improve services. We look forward to hearing from you

Kind Regards

Traci Central Complaints Officer

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