"Lack of communication with relatives"

What is the point staff need training in communication on various wards they don't even write on bed boards by the head staff need to communicate with relatives and not treat them as children no proper follow up with doctors with relatives what happens to patients who need help to eat when relative is not there not enough staff and stresses me out. Its seems that there is a lack of communication between staff as well. I even had to tell staff to put a bag on my mother so she could could uranate as she was asked not to move only to be told if she wets the bed we will clean up. after op no feeling in legs where's her dignity when she needs to pass stools have I had as proper conversation wwwith doctors no not at all where aare the meetings when things get serious. Where aare the meetings with next of kin in private rooms. Why are you putting patients in single rooms when they need to be watched. While being taking for her operation I was told I couldn't go any further so walked with staff to lift and said goodbye very distressing stayed in her room no one told me she was out of surgery I finally get staff to phone only to find out op finished 2hour ago. Finally get to see her in recovery then see the waiting room near theater my heart dropped seeing all the people waiting for their relatives to come out of theater. Surgeon probably thought it was sad that no one cared when I was in hospital even now I have no idea who did op I have never felt so disregarded in my life in such an important and serious situation. After all I am my mothers advocate this is crazy well done intensive care team