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On this occasion it was a really bad experience.

Story from nhs.uk

"On this occasion it was a really bad experience."

About: Hospital Of St Cross (Rugby)

We arrived on time albeit with 7 minutes to spare. We had left with plenty of time for travel, but traffic was bad that day. But we still got there before our allotted time. The nurse was rude and asked why we didn't fill out the questionnaire form in a way that was "I really want my shift to end kind of way" and made my wife fill out the form really quickly and blaming us we should of arrived alot earlier. Well nothing we can do about traffic... Other people hadn't filled out the questionnaire form either but we felt the harshness more. Then the needle injection was rushed and as a result really hurt my wife's arm and she was in pain. It felt we were singled out for some reason. On this occasion it was a really bad experience.

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Responses

Response from Hospital Of St Cross 4 years ago
Hospital Of St Cross

Submitted on 03/09/2019 at 16:02
Published on nhs.uk at 17:06

Hello,

We are very sorry that your recent experience of Diagnostic Imaging at the Hospital of St Cross was not up to the standard you were expecting. We sincerely apologise for the problems you faced regarding your treatment.

To enable us to investigate further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203.

If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk

Alternatively, you can write to us at the following address: -

PALS

University Hospital

Clifford Bridge Road

Coventry

CV2 2DX

If you do decide to contact us, please make us aware that you have left comments on the NHS website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone 0800 028 4203

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