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Bupa referral letters

Posted By avocetyd48

"Bupa referral letters"

About: Lower Clapton Group Practice

(as the patient),

Twice I have requested a GP appointment to discuss a health issue for which I require a referral letter for my BUPA insurance. Both times the doctor in question has not put the information required by Bupa in the letter. They have asked me to arrange a second appointment to rectify the first doctors errors. This has delayed my treatment. And left me dealing with pain. GPs should be well aware of the necessary information for BUPA referral letters, they are the nations largest healthcare insurance. Not to mention I have specifically given the GP a checklist of what to include in the letter. This leads me to believe they are simply not listening to patients.

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Responses

Response from Jenifer King, General Practitioner/Partner, Lower Clapton Group Practice 4 years ago
Jenifer King
General Practitioner/Partner,
Lower Clapton Group Practice

Submitted on 04/09/2019 at 12:07
Published on Care Opinion at 12:07

Sorry you didn't feel listened to, and to hear that you are dealing with pain. I'm sure the doctor who saw you did not intend to leave our crucial details. If you contact us directly we can discuss it with the doctor in line with our complaints policy.

Private medical referrals can have complex requirements and it is not always possible to complete everything in one appointment. To give an accurate reflection of your medical history we sometimes need to spend time reviewing your medical notes as well.

For this reason most practices change a fee to complete private medical referral forms in line with prices recommended by the BMA.

Please do contact us at lower.claptongp@nhs.net if you would like to discuss this further.

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