"Disappointed with the service and the treatment I’ve received"

First appointment was in October 2018 at feltham. There was no reception for the mental health service so I went to two others that was there and no one knew where to send. I emailed a member of staff saying I was here and where I was. Eventually they found me and had my appointment. This member of staff said they would call me the end of November to see how I was doing etc and they never did.

In December I sent a very distressing email as I was struggling very badly with my mental health and they never responded and I never heard anything again from them. I then got referred again a couple months ago and two over the phone appointments. I’ve now been sent a letter for a appointment face to face. I tried calling and emailing to reschedule it as I was working but no one answered. 6 days later I received a letter saying they’ve rescheduled my appointment but now I can’t do that day because I booked on the day it was originally on so I could attend as I assumed that as they didn’t answer it wasn’t being changed. Instead I rescheduled my dentist appointment, I was trying to get my psychiatrist appointment on the same day as the dentist so I wouldn’t have to take much time off work but as they didn’t answer I rescheduled the dentist instead and had to change my shift. My job is new and I don’t want to have to keep changing things. I’m very disappointed with the service and the treatment I’ve received in 2018.