This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Caring staff on Ward"

About: University Hospital Wishaw / General Surgery (Wards 16-18)

(as a relative),

My mum was taken into the very busy admission ward 18 from out of hours. From telephone to nhs24 out of hours and then to ward had taken a lot out mum and she was quite distressed and anxious about being admitted to hospital. However she had no need to be. The nurses were fantastic and they made mum and me feel at ease immediately.  Even though they were extremely busy nothing was a bother and reassured us at all times while we waited for the doctor. Mum was only in a few days but the care she received was a credit to the NHS. 

I don’t think ‘we’ the public appreciate how busy and stressed the nurses are yet they keep on smiling. I definitely didn’t. People were getting home and new people were in the beds in a blink of an eye there was no rest for them. 

I'm sorry I can’t remember all the staff's names other than Sarah, Sharon, Arlene and the lovely Mark, but want to thank every one of the staff for all the kind words and care mum received it won’t be forgotten you are real angels.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Andy Pender, Senior Nurse, Emergency Medicine, University Hospital Wishaw, NHS Lanarkshire 4 years ago
Andy Pender
Senior Nurse, Emergency Medicine, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 03/09/2019 at 15:04
Published on Care Opinion at 15:04


picture of Andy Pender

Dear Happy daughter 1221,

Many thanks for taking the time to post your positive experience of your mums care while in ward 18.

The staff will be delighted to read your very kind words and I will ensure this is fed back to the Senior Charge Nurse of the ward to let the staff you have named know.

I hope your mum is feeling better and recovering well.

Best wishes

Andy

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k