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Care Opinion

Outpatient late appointment

Posted By CP29082019

"Outpatient late appointment"

About: University Hospital Wishaw / Cardiology (Ward 4)

(as a service user),

Hello

 I had a late appointment at the Ravenscraig cardiology suite at University hospital Wishaw to have my annual cardiac echo. I arrived in good time at 19:20 and was told that they were running behind which I can understand.

There was only one patient in front of me and he was taken at approx. 19:45.

Following this I was called in at 20:15 and was asked to lay on the couch and the doctor told me he was quickly finishing up a report. At 20:30 I informed the Doctor that I could no longer wait as I had already made arrangements to come into my nightshift a little later but I could not hold off any longer.

I understand that clinics and investigative procedures can run behind schedule but what I do not understand is why the doctor decided instead of completing  my ECHO then writing up his reports he decided instead to make me wait for additional time.

Previously on attending for my ECHO appointments they have been swiftly done by the technicians normally within half a hour of my appointment having to wait a hour and not even having my ECHO was in my opinion unacceptable considering the amount of people that were ahead of myself.

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 4 years ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 02/09/2019 at 14:14
Published on Care Opinion at 14:14

Dear CP29082019

Thank you for getting in touch and I am sorry to hear of the delay that you had whilst attending the Cardiology Lab here at University Hospital Wishaw. I apologise for the inconvenience this caused you on this occasion.

I will ensure that your comments are fed back to the clinician undertaking this clinic so that we can take learning from your experience and ensure improvements in an attempt to avoid any delays where possible, accepting that there are times that delays will occur depending on the activity in the clinics.

Thanks for your feedback.

Regards

Faith

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