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Treatment at a&e

Story from nhs.uk

"Treatment at a&e"

About: Manchester Royal Infirmary / Accident and emergency

Took my daughter to a@e with severe stomach pains she suffers from ulcerative colitis a nurse at a@e refused to give my daughter dissolvable painkiller she instead was forcing her to swallow tablets mixed in splash of water which she could no way swallow she spoke so rudely i was shocked n upset so was my poor daughter

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Responses

Response from Manchester Royal Infirmary 4 years ago
Manchester Royal Infirmary

Submitted on 03/09/2019 at 13:51
Published on nhs.uk at 14:07

Thank you for your feedback. Matron Findlay was sorry to learn that your experience was not as positive as we would have expected when you attended the Emergency Department (ED) at the Manchester Royal Infirmary (MRI). It is important to us that comments are heard and seen as an opportunity for the service to make changes and improvements wherever possible.

Matron Findlay would like to reassure you that there are dissolvable painkillers available to the clinical teams in ED and would like to apologise that this was not your experience. Matron Findlay would like to assure you that she will be speaking to the nursing team on shift on the date of your visit, to remind them about the importance of patient choice when deciding on appropriate treatment.

In response to your comments, we would like to reassure you that this feedback has been disseminated to all staff in the ED and they have been reminded of the importance of effective and compassionate communication.

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