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"PleaseExcellent Care shame about the food"

About: Stepping Hill Hospital / Urology

I was admitted for TURP on the 9th August, quite quickly after my problem was identified. The surgeon was very thorough in explaing the operation and possible problems as was the aenethetist. Staff on admission were friendly and efficient, the preop procedures were very smooth and I was out into a small ward after a little wait to arrange a single sex bedded area. I was offered a sandwich in the afternoon which never arrived and the evening meal when it came was disgusting. It was said to be a vegetable casserole but in fact was a large spoon of tomatoe flavoured sauce with a few undercooked vegetables and a lump of dumpling. My surgeon called to check I was ok and said it had gone well. The night staff were very kind andd made me coffee in the night a couple of time as I could not sleep. The breakfast was a minute portion of poridge but I could also have had toast that looked fresh. My surgeon after breakfast and said I could go home. So, good clnical and nursing care let down by the food. It was also apparent that there was no nursing or other presence to assist poorly patients in getting down the nutrition, patients were just left to get on with it.

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Responses

Response from Kathryn Glass, Stockport NHS Foundation Trust 4 years ago
Kathryn Glass
Stockport NHS Foundation Trust
Submitted on 04/09/2019 at 12:55
Published on Care Opinion at 12:55


picture of Kathryn Glass

Thank you for taking the time to share your recent experience with us.

Please accept our sincere apologies that your experience was less than satisfactory.

I have spoken to the catering team, and they are very disappointing to hear that food that you received wasn't up to our normal high standard. The catering team manager will discuss this further with his staff.

I will speak to the ward staff,as I am unclear as to why you did not receive a sandwich, as each ward area keep a stock of sandwiches, bread and biscuits, and why the staff did not provide assistance to patients who needed it.

Once again please accept our sincere apologies, if you wish to discuss this further please don't hesitate to contact me

Kind Regards

Kathryn Glass

Quality support/ Patient Experience Practitioner

0161 419 5203

Kathryn.glass@stockport.nhs.uk

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