"Very bad service staff were rude have no idea..."

About: Northwick Park Hospital / Maternity

This hospital maternity 6th floor very bad service only few staff were nice majority of them are rude to patients. We were there for more than 72 hours we had no idea why they kept us that long. No explanation given one full day no assistant at all we had no idea what was going on. When we ask them what iOS happening any update they always say it’s so busy here we have to go with the lists we will come to you when your turn. There were lots of improvement needed basic respect no need experience for that treat all the people same.

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Story from nhs.uk

Responses

Response from London North West University Healthcare NHS Trust 10 months ago
London North West University Healthcare NHS Trust
Submitted on 29/08/2019 at 15:30
Published on Care Opinion at 15:30


Dear Sir/Madam

I was saddened to learn of your experience and apologise for the poor level of service you have received.

If you would like us to follow this up on your behalf, I would be grateful if you could contact our PALS team either by telephone or email so that we can obtain some further details from you. Our PALS team can be reached on 020 8869 5118 or by email at LNWH-tr.PALS@nhs.net.

Kind Regards

Genevieve Ojadi

Patient Liaison Manager