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"Excellent throughout"

About: Queen Alexandra Hospital / Trauma and orthopaedics

Was referred direct to Department by Gosport War Memorial, when my wife Jenny had broken her elbow in a nasty fall. From the very first moment, all staff we came in contact with were cheerful, helpful and very willing to resolve any queries we had.

Having been xrayed and a CT scan, was advised on problems and alternatives for resolving in an easyily-to-understand way.

Allowed home that night to await operation appointment, recived phone call next morning asking to come in the very next day - naturally we were extremely pleased with the swiftness of this appointment.

Again, on day of surgery, was treated extremely well and everyone was again approachable and willing to help.

When could not resolve a query, quickly arranged for someone who could to explain things.

Could not have been treated and better - thank you everyone for making this experience as easy and pleasant as possible.

Post-operation, consultant ensured we were fully aware of everything.

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Responses

Response from Lisa Wood, Complaints Officer, Portsmouth Hospitals NHS Trust 4 years ago
Lisa Wood
Complaints Officer,
Portsmouth Hospitals NHS Trust
Submitted on 29/08/2019 at 15:31
Published on Care Opinion at 15:31


Thank you for taking the time to share you and your wife's experience with us. I will of course pass your kind words onto those involved in your wife's care as I am sure they will be pleased to receive the feedback.

With best wishes

Lisa.

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