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They were so understanding

Posted By beautiful girl

"They were so understanding"

About: Good Hope Hospital / General medicine

(as a service user),

I was admitted to day case to undergo a procedure recently. From the first nurse we met to the time I went to theatre I was looked after very well despite the staffing levels being short. Nothing was too much trouble for the girls and I was so appreciative over the fact that they let my partner stay with me throughout my stay due to my bad medical anxiety. And how they were so understanding of this.

A big thanks goes to the anesthesia so met me prior to my surgery day to discuss how things were going to be done, I felt that this reassured me as I had previous poor experience of medical staff so I was very much frightened when it came to trying again for the 2nd time but my faith was very much restored and I was able to go through with the procedure.

I was once again looked after very well in recovery and again on day case by all the nurses a big big thanks goes out Lynne who did a super job!  

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Responses

Response from Good Hope Hospital 4 years ago
Good Hope Hospital

Submitted on 27/08/2019 at 14:42
Published on nhs.uk at 15:07

Responded: 27.08.19

Dear Beautiful girl

Thank you for taking the time to post your feedback following your recent experience at Good Hope Hospital for as a Day Case procedure.

I am so pleased to read that you felt supported throughout and well informed by our staff who do work very hard to ensure a positive patient experience regardless of how busy their workload is.

I will ensure that your feedback is forwarded to the Unit Manager and their team, who I am sure will be thrilled to read your comments, which I hope is acceptable.

Once again, thank for your feedback and please contact us if you require any other assistance.

If you would like to nominate a member of staff for our 'Building Healthier Lives Awards' please visit https://www.uhb.nhs.uk/news/do-you-know-someone-who-deserves-to-be-recognised.htm closing date for nominations are 31st August 2019.

Kind Regards

Patient Experience Team

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