"I will not try contacting the crisis team again."

About: Adult Mental Health Services - Community (City) / Primary care mental health team Bassetlaw Hospital

(as a service user),

I feel very let down.

After years of being refused to be seen I was given an appointment by a consultant. They gave me a long appointment, but after giving me some new diagnoses refused to offer any help or even change my medication which doesn’t work. So the appointment was a waste of time.

I’m told I can ring the crisis team. I spoke to two people who were helpful and supportive. The third time however the person who answered was rude and hostile and belittling. I felt so humiliated I hung up.

My response then was to self harm, which is what I was ringing up for help with. I feel very let down, especially as this is the only help I have been told I can access. I will not try contacting the crisis team again.

People working in the team should surely be sensitive and sympathetic and not make people feel they are wasting their time. I was refused help and being unable to cope with being made to feel like that hurt myself as a result. Thank you for nothing.


Response from Alison Harrison, Service Manager CRHT, Local Services, Nottinghamshire Healthcare NHS Foundation Trust

Dear Boatie,

Thank you for your post, I am saddened to hear that you felt a member of staff was rude, hostile and belittling at a time when you needed kindness and support. The team value feedback as it helps improve the service that we offer.

I hope you feel able to contact me directly so I can hear your complaint more fully and address the matter more directly.

Many Thanks

Kind Regards,

Alison Harrison-Service Manager

alison.harrison@nottshc.nhs.uk 0115 9691300 extension 16366

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful