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"7 year old son dentistry work at Todmorden Health Center"

About: Locala Community Partnerships CIC / Dental services

(as a parent/guardian),

My son unfortunately had to be referred to Locala in Todmorden for 4 teeth removing.   His dentist their was Amanda.   I have to say that the service there was absolutely fantastic.   The treatment was carried out under local anaesthetic over two separate appointments.   He was very brave and I definitely put this down to Amanda and her team.   They talked him through the procedure and he was very nervous as you can imagine.   Amanda explained what she was doing and reassured him through out.   You would expect that he would not be so willing to go for the second round of treatment... he got in the chair and again she reassured him as she proceeded to take out the last 2 teeth.   One of them was huge but due to her brilliant bedside manner with him he allowed her to take out the teeth.   I feel that should he ever need any treatment in the future he will just take it in his stride.   Well done Amanda and your team.   You were brilliant, and thank you for taking such good care of my son.  

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Responses

Response from Emma Boyes, Engagement and Inclusion Manager, Living Well Business Unit, Locala 4 years ago
Emma Boyes
Engagement and Inclusion Manager, Living Well Business Unit,
Locala

My role at Locala is to listen to service users and understand how it feels to use our services. I report back to services and managers. I support to make change where needed. I really enjoy my job. Making a difference is important to me!

Submitted on 23/08/2019 at 15:00
Published on Care Opinion at 15:00


picture of Emma Boyes

Hello 'mum of 7 year old'

What a fantastic piece of feedback. I have already shared this story with Amanda who was also delighted to hear your words.

Your experiences and Amanda's details will be shared with the leadership team, she will be recognised for her demonstration of Locala's values: Being kind, Being Caring and also Being Inspirational.

I understand from Amanda that your 7 year old was very brave so tell them well done from us all!

Have a lovely weekend

Emma:)

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