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Care Opinion

Feel badly let down

Posted By zz12019

"Feel badly let down"

About: Golden Jubilee National Hospital / Interventional Cardiology University Hospital Monklands / Cardiology/Coronary Care Unit (Ward 18) University Hospital Monklands / Radiology

(as a relative),

My brother has been waiting for more than two months for an ultrasound examination on his neck in order to progress with necessary triple bypass heart surgery.

He feels badly let down by Monklands Hospital who have told him several times they have no referral from Golden Jubillee despite evidence in writing of referral being made.  

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Responses

Response from Lesley Sharp, Deputy Diagnostic Service Manager, University Hospital Monklands, NHS Lanarkshire 4 years ago
Lesley Sharp
Deputy Diagnostic Service Manager, University Hospital Monklands,
NHS Lanarkshire

Submitted on 22/08/2019 at 14:54
Published on Care Opinion on 23/08/2019 at 09:04

picture of Lesley Sharp

Dear zz12019,

Please could you get your brother to contact myself and I will look into this for him.

My phone number is 01236 712603

Kind Regards

Lesley

Deputy Radiology Service Manager

UHM

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Response from Lynn Heatley, Risk Manager, Clinical Governance, Golden Jubilee National Hospital 4 years ago
Lynn Heatley
Risk Manager, Clinical Governance,
Golden Jubilee National Hospital

Submitted on 23/08/2019 at 12:27
Published on Care Opinion on 26/08/2019 at 14:46

Dear zz12019,

I am sorry to read that your brother is experiencing a delay in his treatment progressing. If there is anything he feels that the Golden Jubilee National Hospital can do please ask him to get in touch and we will help if we can. My telephone number is 0141 951 5951 or via email: feedback@gjnh.scot.nhs.uk.

Kind regards

Lynn

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Response from Lesley Sharp, Deputy Diagnostic Service Manager, University Hospital Monklands, NHS Lanarkshire 4 years ago
Lesley Sharp
Deputy Diagnostic Service Manager, University Hospital Monklands,
NHS Lanarkshire

Submitted on 30/08/2019 at 15:36
Published on Care Opinion at 15:36

picture of Lesley Sharp

Dear zz12019,

Thank you for getting your brother to contact me. He assures me that he now has an appointment at the Golden Jubilee. I have also passed his concerns on to the Cardiology Manager at UH Monklands.

Kind Regards

Lesley

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